Quality Assurance Policy

Heeraa Industries

A Brand Owned & Operated by Varkha Commerce LLP

Last Updated: July 2026

1. Our Commitment to Quality

At Heeraa Industries, quality is at the heart of everything we manufacture.

As a trusted manufacturer of Premium Bangles & Original Stone Maalas, our objective is to deliver products that consistently meet the expectations of wholesalers, retailers, distributors, and international buyers.

Every product leaving our manufacturing unit is carefully inspected to ensure superior craftsmanship, attractive finishing, and reliable quality.

2. Our Quality Philosophy

We believe that long-term business relationships are built on consistency, trust, and attention to detail.

Our manufacturing process focuses on:

  • Elegant Designs
  • Premium Finishing
  • Consistent Product Quality
  • Careful Stone Setting
  • Durable Construction
  • Professional Packaging

Every stage of production is monitored to minimize defects and maintain uniformity.

3. Raw Material Selection

We source materials from carefully selected suppliers.

Our quality checks begin before manufacturing starts by inspecting:

  • Base Metal Quality
  • Stones & Decorative Elements
  • Components & Accessories
  • Surface Finish Materials
  • Packaging Materials

Only materials that meet our internal quality standards are approved for production.

4. Manufacturing Process

Each product passes through multiple stages of production, which may include:

  • Design Development
  • Mould Preparation
  • Casting & Forming
  • Surface Preparation
  • Stone Setting
  • Polishing & Finishing
  • Final Assembly
  • Quality Inspection
  • Packaging

Every stage is monitored to maintain product consistency and workmanship.

5. Product Inspection

Every order undergoes quality inspection before dispatch.

Our inspection process includes verification of:

  • Product Design
  • Product Code
  • Quantity
  • Size Selection
  • Stone Placement
  • Surface Finish
  • Polish Quality
  • Structural Integrity
  • Packaging Accuracy

Orders are dispatched only after completing our internal inspection procedures.

6. Product Finish

Our products are manufactured to achieve an attractive premium finish.

However, slight variations may occur due to:

  • Hand-finishing techniques
  • Manufacturing processes
  • Lighting conditions
  • Photography
  • Material characteristics

Such variations are considered normal and are not regarded as manufacturing defects.

7. Polish & Colour

Our bangles are manufactured using quality finishing techniques to provide an elegant appearance.

However, the longevity of the polish depends on several external factors, including:

  • Frequency of Use
  • Storage Conditions
  • Exposure to Water
  • Sweat
  • Perfume
  • Cosmetics
  • Chemicals
  • Humidity
  • Environmental Conditions

As artificial jewellery is subject to normal wear over time, no polish warranty is provided.

8. Size Accuracy

We manufacture products in the following standard sizes (subject to design availability):

  • 2.2
  • 2.4
  • 2.6
  • 2.8
  • 2.10

Customers are requested to confirm the required sizes before placing an order.

9. Packaging Standards

Every order is packed with care to reduce the risk of damage during transit.

Depending on the order and customer requirements, packaging may include:

  • Standard Wholesale Packaging
  • Protective Transit Packaging
  • Custom Packaging (on request)
  • Private Label Packaging (on request)

Special packaging requirements should be discussed before order confirmation.

10. Transit Protection

Before dispatch, all shipments are checked to ensure:

  • Correct Quantity
  • Secure Packing
  • Proper Labelling
  • Safe Handling for Transportation

While we take every precaution, transit damage caused after dispatch remains subject to our Shipping and Return & Replacement Policies.

11. Product Care Recommendations

To help maintain the appearance of our products, we recommend that end customers:

  • Store jewellery in a dry place.
  • Avoid direct contact with water.
  • Avoid perfumes, deodorants, and harsh chemicals.
  • Remove jewellery before bathing, swimming, or exercising.
  • Store each piece separately to minimize scratches.
  • Wipe with a soft, dry cloth after use.

Following these practices may help preserve the appearance of the product for a longer period.

12. Continuous Improvement

At Heeraa Industries, we continuously work to improve:

  • Product Designs
  • Manufacturing Techniques
  • Stone Quality
  • Finishing Standards
  • Packaging
  • Customer Experience

Customer feedback is reviewed regularly and helps us refine our products and processes.

13. Quality-Related Claims

If you believe there is an issue with the products received, please contact us within 48 hours of delivery.

To help us review your claim efficiently, please provide:

  • Invoice Number
  • Product Code(s)
  • Clear Photographs
  • Description of the Issue
  • Unboxing Video (recommended)

All claims are reviewed by our quality team before any replacement or credit note is approved.

14. Limitation of Quality Assurance

Our quality assurance process covers manufacturing and inspection before dispatch.

This policy does not cover:

  • Damage caused by improper handling
  • Normal wear and tear
  • Improper storage
  • Exposure to water or chemicals
  • Improper usage by the end customer
  • Damage caused after delivery

15. Our Promise

Our goal is to build long-term relationships through dependable quality, transparent communication, and professional service.

We remain committed to providing products that help our wholesale partners grow with confidence.

16. Contact Us

For quality-related enquiries, product support, or assistance with an existing order, please contact:

Heeraa Industries

A Brand Owned & Operated by Varkha Commerce LLP

Registered Office

Shop No. 5
Sector 7
Rohini
Delhi – 110085

Factory Unit

Laxmi Dwar Building
Subhash Lane
Malad East
Mumbai – 400097

📞 Call / WhatsApp: +91 97363 37355

📧 Email: care@heeraaindustries.com (replace if using another official email)

🌐 Website: www.heeraaindustries.com

Need Assistance?

Whether you have questions about product quality, specifications, sizes, packaging, or manufacturing, our team is here to help.

📞 Call / WhatsApp: +91 97363 37355

Business Hours
Monday – Saturday
10:00 AM – 7:00 PM (IST)