Refund policy
Heeraa Industries
A Brand Owned & Operated by Varkha Commerce LLP
Last Updated: July 2026
1. Introduction
At Heeraa Industries, we specialize in the manufacturing and wholesale supply of premium bangles and original stone maalas.
Since every order is manufactured, packed, and dispatched specifically for our wholesale customers, we maintain a strict No Return, No Refund, and No Cancellation policy once production has commenced or goods have been dispatched.
By placing an order with us, you acknowledge and agree to the terms outlined in this policy.
2. No Return Policy
All products sold by Heeraa Industries are intended for Business-to-Business (B2B) transactions.
Accordingly:
- We do not accept returns of products once they have been dispatched or delivered.
- Products cannot be returned due to:
- Change of mind
- Slow business sales
- Customer preference
- Overstocking
- Incorrect buying decisions
- Colour expectations
- Minor finish variations
- Market demand fluctuations
3. No Refund Policy
All confirmed wholesale orders are non-refundable.
This applies to:
- Advance Payments
- Full Payments
- Manufacturing Orders
- Ready Stock Orders
- Custom Orders
- Private Label Orders
No refunds shall be processed after order confirmation except where required by applicable law or where Heeraa Industries expressly agrees in writing.
4. Replacement Policy
Although we do not offer returns or refunds, customer satisfaction remains important to us.
A replacement or credit note may be considered only if the error is solely on the part of Heeraa Industries.
Examples include:
- Wrong Design Supplied
- Wrong Size Supplied
- Wrong Quantity Supplied
- Verified Manufacturing Defect
- Transit Damage verified upon inspection
Replacement requests must be reported within 48 hours of delivery.
The customer must provide:
- Order Invoice
- Clear Product Photographs
- Parcel Images
- Unboxing Video (strongly recommended for damage claims)
- Description of the issue
After verification, Heeraa Industries may, at its sole discretion:
- Replace the affected products, or
- Issue a suitable Credit Note for future purchases.
No cash refund will be issued in such cases.
5. Cancellation Policy
Orders may be cancelled only before production or dispatch begins and only if accepted by Heeraa Industries.
Once:
- Production has started,
- Goods have been allocated,
- Packaging has begun, or
- The order has been dispatched,
the order cannot be cancelled.
Advance payments for such orders are non-refundable.
6. Manufacturing Variations
Our products are manufactured using skilled craftsmanship.
Minor variations may naturally occur in:
- Antique Finish
- Stone Placement
- Colour Tone
- Texture
- Polish
- Surface Finish
These are normal manufacturing characteristics and shall not be treated as defects.
7. Polish Disclaimer
Artificial jewellery does not carry a polish warranty.
The life of the polish depends on several external factors, including:
- Frequency of Use
- Storage Conditions
- Exposure to Water
- Sweat
- Perfumes
- Cosmetics
- Chemicals
- Humidity
- Environmental Conditions
Natural wear over time is expected and is not considered a manufacturing defect.
8. Damaged Shipments
If the shipment is visibly damaged upon delivery, customers should:
- Inspect the package before accepting it whenever possible.
- Take clear photographs of the outer packaging.
- Record an unboxing video.
- Contact Heeraa Industries immediately.
If damage is verified as having occurred during transit, we will coordinate an appropriate resolution, which may include a replacement or credit note.
9. Customer Responsibility
Before confirming an order, customers are responsible for verifying:
- Product Design Number
- Quantity
- Sizes
- Billing Details
- Shipping Address
- GST Details
- Contact Information
Orders confirmed by the customer cannot later be disputed due to ordering mistakes made by the customer.
10. Custom Orders
Custom-manufactured products, mould development, private label orders, and specially produced items are made specifically for the customer.
Therefore:
- No Return
- No Refund
- No Exchange
- No Cancellation
shall be applicable once production has commenced.
11. Credit Notes
Where approved by Heeraa Industries, a Credit Note may be issued instead of a replacement.
Credit Notes:
- Cannot be redeemed for cash.
- Can only be adjusted against future purchases.
- Are valid for the period specified on the Credit Note.
12. Force Majeure
Heeraa Industries shall not be responsible for delays, damage, or inability to fulfil obligations caused by events beyond our reasonable control, including:
- Natural disasters
- Floods
- Fire
- Government restrictions
- Labour disputes
- Transport disruptions
- Pandemic-related interruptions
- War or civil unrest
13. Contact Us
For any questions regarding this policy or to report an issue with your order, please contact:
Heeraa Industries
A Brand Owned & Operated by Varkha Commerce LLP
Registered Office
Shop No. 5, Sector 7, Rohini, Delhi – 110085
Factory Unit
Laxmi Dwar Building, Subhash Lane, Malad East, Mumbai – 400097
📞 Call / WhatsApp: +91 97363 37355
📧 Email: care@heeraaindustries.com (replace with your official email if different)
🌐 Website: www.heeraaindustries.com
Need Assistance?
Our support team is available to help with:
- Wholesale Orders
- Replacement Requests
- Product Availability
- Order Status
- Shipping Queries
- Bulk Manufacturing
- Private Label Services
📞 Call / WhatsApp: +91 97363 37355
Business Hours
Monday – Saturday
10:00 AM – 7:00 PM (IST)